Frequently Asked Questions

Most orders are processed within 24 hours and delivered within 3-5 business days depending on your location. You will receive a tracking number via email once your order has shipped.

Yes! We offer free standard shipping on all orders over ₹999. For orders below this amount, a flat shipping fee of ₹49 is applied.

You can change or cancel your order within 2 hours of placing it. Once processing has begun, we can no longer make modifications. Please contact our support team immediately.

As a direct-to-consumer brand, we stand by our quality. We provide a 7-day easy return policy for most items. Approved refunds are issued as **Wallet Tokens**. The product must be in its original packaging, unused, and with all tags intact. Perishable and personalized goods are exempt.

Approved refunds are credited instantly as **Wallet Tokens** to your account. These tokens can be used for any future purchases on Lokapal and never expire.

Log in to your account, go to **Profile > Orders**, and click the "Request Return" button next to your delivered item. You'll receive instructions on how to ship the item back.

We accept all major Credit/Debit Cards, UPI (GPay, PhonePe, Paytm), and Net Banking via our secure payment gateway, Razorpay.

Go to the **Login** page and click on "Forgot Password?". Enter your registered email address, and we'll send you a link to reset your password.

Once logged in, navigate to **Profile > Settings**. Here you can update your name, contact details, and primary shipping address.

You can enter your coupon code on the **Checkout** page in the "Discount Code" field. Click "Apply" to update your order total before finalizing the purchase.

Coupons may fail if they are expired, already used, or if your order does not meet the minimum purchase requirement. **Please note that coupon codes are case-sensitive.** Some coupons are also restricted to specific categories.